Freedom of Information and Environmental Information Requests
This notice was reviewed and updated on 29 August 2023.
What data we need
To allow us to process your request for information we need the following information:
- Name
- Correspondence address (either postal or email)
- Details of your request
Why we need it
Requests under the Freedom of Information (Scotland) Act 2002 are valid when they are in writing (including email) or other permanent form and contain the name and correspondence address of the requester. We also need your contact details to allow us to respond to your request.
Where we store your data
Your personal data will be securely stored electronically on laptop computers and other devices which are password protected and encrypted. Paper files will be stored in locked cabinets.
How long we will keep your information
Your personal data will be stored for three years before being deleted. The response to your request (which will not include any personal data) will be made available through Link’s Freedom of Information Disclosure Log.
To view Link's full data retention schedule please click here.
What's the legal justification
Link will process your personal data under the legal obligation basis for processing.
Sharing your information
We may be required to disclose your information to the Office of the Scottish Information Commissioner in the event that you apply for a decision on whether your request for information was dealt with in accordance with the legislation.
Receiving data about you
It is unlikely that Link will receive data about you from a third party as part of your request for information under the Freedom of Information (Scotland) Act 2002 and the Environmental Information (Scotland) Regulations 2004.
Updating your information
If your details change, please contact Strategy and Business Support on 0330 303 0124 to inform us to ensure that all of the information we hold about you is up to date.
Data Protecting Officer
You can contact our data protection officer at datamanagement@linkhaltd.co.uk or by post to Link House, 2c New Mart Road, Edinburgh EH14 14L.
Your rights
Your right of access
You have the right to ask us for copies of your personal information.
Your right to rectification
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to rectification
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to object to processing
You have the right to object to the processing of your personal information in certain circumstances .
Your right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at datamanagement@linkhaltd.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Link House, 2c New Mart Road, Edinburgh EH14 1RL or by email at datamanagement@linkhaltd.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk