Your rent
Your rent is due every month and should be paid in advance on or before the 1st of the month.
We use the money we collect to provide services such as repairs and improvements to your home.
Ways to pay
We offer several ways for you to pay. You can choose the one that suits you best.
Direct Debit
Paying by Direct Debit is stress free and ensures your rent is automatically paid each month. Payment is taken directly from your bank account. This is now a completely paperless process and can be set up over the phone using your bank account number and sort code.
Online
Pay online using either a debit or credit card on the allpay website. Make sure you have a note of your allpay reference number. Remember to quote your name and reference number with each payment.
MyLink app
Our free app is a great way to manage your tenancy at any time. Report a repair, pay your rent and more with our tenant app.
To download the app from the App Store or Google Play.
allpay app
You can also download the allpay app onto your mobile phone by visiting the App Store or Google Play Store to make payments this way.
By phone
You can pay by credit or debit card over the phone. Make sure you have your allpay reference number to hand.
Call Link Housing on 03451 400 100, choose option 2, Monday to Friday - 9am to 5pm
Call the Private Sector Leasing team on 0330 303 0087, Monday to Friday - 8.30am to 5pm (4pm on a Friday)
Call allpay on 0330 041 6497.
Cheque or postal order
Please ensure cheques or postal orders have your name, address and rent reference number on the back. Cheques should be made payable to Link Housing Association.
Please post to either:
- Link Housing, Customer Service Centre, Watling House, Callendar Business Park, Falkirk, FK1 1XR
- Link Private Sector Leasing, Link House, 2c New Mart Road, Edinburgh, EH14 1RL
In person
- At a “Paypoint”: You can use your payment card to pay your rent at any shop or outlet where you see the “Paypoint” logo.
- At the Post Office: You can use your payment card to pay your rent at any Post Office.
Help to pay your rent
Paying your rent is not a matter of choice and it’s important you pay on time. If you find yourself falling behind with your rent, it’s important you work with us to deal with it.
The earlier you let us know about a problem, the easier it will be for us to help.
You need to let us know about missed payments and keep to an arrangement for paying off rent arrears. If not, we may take legal action and this could result in you losing your home.
If you are in arrears, don't:
- ignore the problem
- ignore our letters or telephone calls
- borrow money from door-to-door or payday lenders
Instead:
Work with us to deal with it, make a repayment arrangement and stick to it. If you:
- think you should be receiving financial help with your rent, you should talk to your local council. They will look at your income and let you know if you are entitled to any benefits.
- receive financial help with your rent, you still need to make sure prompt payment is made to us.
- need extra support with money matters, debt (including rent arrears) and benefit claims, our advice team can help. Please contact us on 03451 400 100.