Give us your feedback : Make a complaint

If you have a complaint

If you have a concern about any Link service, please let us know.  We aim to act on complaints in order to improve our services.

Complaints about Support and Care (LinkLiving) services

Please visit our Support and Care complaints section to make a complaint specifically about these services.

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Making an informal complaint

You have every right to make a formal complaint if you wish but it can often be quicker and less complicated if the problem is sorted out informally by talking to your contact at Link.  You should let them know what the problem is and how you would like to see it put right.

They will let you know how long it should take for the problem to be sorted out.

If a solution is not reached informally, you may decide to make a formal complaint.

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Making a formal complaint

If you want to make a formal complaint about any aspect of our services, you can do so in one of the following ways:

Write to:

Corporate Services,
Link Group,
2c New Mart Road,
Edinburgh,
EH14 1RL

Make a complaint online

Your personal details

First name(Required)

Surname (Required)

House / flat number and street name (Required)

Town / City (Required)

Postal Code (Required)

Daytime telephone number (Required)

Email address (Required)

About your complaint (Required)

Please state in which capacity you are making this complaint, eg. Tenant, applicant or other

I am a tenant
I am a job applicant
Other

If other please describe

Details of your complaint (Required)

Please provide details of your complaint in the area provided

Suggest a remedy for your grievance

You may wish to suggest a remedy for your grievance. Please detail your comments in the area provided

     

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For more information about complaints

Access our full Complaints Policy.

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